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Jargon buster

Anti-Virus Prevention

Anti-Virus software can scan your computer on a search & destroy mission for malicious software that corrupts your computer. These malicious pieces of software can delete and alter data that is important to your operating system, causing down time to your systems and business. Anti-Virus software is also attributed to Virus, Malware and Spyware prevention, protecting your data from being corrupted, misused or stolen.


The data speed or rate, measured in bits per second (bps). For example, a modem with a bandwidth of 56 kilobits per second (Kbps) can transmit a maximum of about 56,000 bits of digital data in one second.


Firewall Prevention

Firewalls keep your network secure by filtering out malicious pieces of software from entering your computer. Firewalls can either be physical, hardware-based firewalls, or software-based, analyzing incoming data and comparing it to a database of known malicious software. Also note, that most Firewalls and Anti-Virus software packages automatically update their database of what is considered as Malware.


Malware (Malicious Software)

Malware, short for malicious software, is software used or created by hackers to disrupt computer operation, gather sensitive information, or gain access to private computer systems. It can appear in the form of code, scripts, active content, and other software. 'Malware' is a general term used to refer to a variety of forms of hostile, intrusive or annoying software.


Managed Service Providers - MSP Maintenance

A team of highly trained engineers who maintain your IT systems, they are outsourced and provide IT Support for your business.


Operating System - OS Essential Software

An operating system allows software to communicate with your hardware. It is the most essential piece of software a computer can have. They run on everything from desktops to microwaves. The type of operating systems we are interested in – Windows, Mac and Linux - are far more complex. Those three were all built for the desktop market but there are also OS' onthe mobile platforms with Google’s Android and Apple’s iOS; note where the OS in "iOS" comes from.


Patch Management

The installation of patches from a software vendor onto an organization's computers. Patching thousands of PCs and servers is a major issue. A patch should be applied to test machines first before deployment, and the testing environments must represent all the users' PCs with their unique mix of installed software.


Remote Access

Provides the customer with off-site support. With the customer's permission, Remote Access uses an interface through which technicians conduct remote support.


Secure Socket Layer (SSL) or Transport Layer Security (TLS)

This provides a secure communication method of sensitive data like credit card details by encrypting them before they are sent over the internet. Providing peace of mind to you and your customers


Service Level Agreement (SLA)

Part of a service contract where the level of service is formally defined. These services range from telephone, remote & on site – All Guaranteed!



An individual who uses a PC, Laptop, Workstation or Tablet in their everyday working activities.


Voice Over IP (VOIP)

A digital telephone service that uses the public Internet and private backbones for call transport. Support for the public switched telephone network (PSTN) is also provided so that VoIP calls can originate and terminate from regular telephones. Many companies, including Vonage, 8x8 and AT&T (CallVantage), typically offer calling within the country for a fixed fee and a low per-minute charge for international calls. Customers are required to have broadband Internet access (cable or DSL).

Remote Support

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