Broadband
We’re excited to tell you that we can now provide potentially faster and more stable Internet access through our new range of ADSL2+ broadband packages that also give you greater flexibility and control over your usage and your costs.1. Typically, customers already achieving access speeds of over 3Mbps on their ADSL connection are experiencing even faster access. Notably, ADSL2+ provides a more stable connection than standard ADSL.
Packages
Rate adaptive ADSL connection - Business (Max Premium):
Up to 8Mbps download, up to 832Kbps upload
Rate adaptive ADSL2+ connection -Business WBC platform with Elevated Best Efforts:
Up to 24Mbps download, up to 1Mbps upload
Optional Extras
In addition to our straightforward packages and top-ups, you can further improve your Internet access through options that protect your throughput and minimise the fix time in the event of a fault. Elevated Best Efforts is included on all ADSL2+ Business packages and ensures that your throughput does not fall below 3Mbps during the busiest periods4 (Standard Best Efforts guarantees throughput at 2Mbps). Meanwhile, Enhanced Care reduces the normal 40 hour fix time to just 20 hours in the event of a fault on your line, with Openreach engineers available 24/7. Additionally, Annex M allows you to increase your upload speed by trading some of your download speed.
Key Features
· ADSL2+ speed and stability
· Choice of overusage payment methods
· Elevated Best Efforts option
· (inc. on all ADSL2+ Business packages)
· Enhanced Care option
· Annex M Option
· 24/7 Monitoring and helpdesk
· 30 day contract and free migration
Key Benefits
· Our ADSL2+ broadband provides you with a more stable Internet connection at potentially faster speeds than standard ADSL1
· Choose to manage your bandwidth overusage through the purchase of additional top-ups or on a per 1GB basis with a set upper limit
· This option ensures your throughput doesn’t fall below 3Mbps during the busiest periods3
· In the event of a fault on your line, this option guarantees a fix within 20 hours, with Openreach engineers available 24/7
· Increase your upload speed by trading some of your download speed
· Your connection is monitored continuously and prompt action taken in the event of a fault.
· Importantly, our UK based technical support team is on hand any time of the day or night to help you
· We don’t believe in holding you in a long term
· contract and don’t charge for your migration to us unless you’re moving from an LLU provider (in which case we’ll charge a £48.00 fee)
Change for Free...
If you’re an existing customer of ours, moving to ADSL2+ is easy. Simply ask us to modify your existing ADSL connection to a preferred ADSL2+ connection and we’ll do the rest, absolutely free! If you’re new to us, we won’t charge you a migration fee unless you’re moving from an LLU provider4.
Next Steps
If you’re interested in moving from your existing ADSL package to the ADSL2+ service simply contact us as below and we’ll do everything we can to make it easy.
Thinking of leaving us
We are sorry to hear this please call us on 01642 309767 or email support@alphatechonline.co.uk
Please note 30days notice will be required in writing to cancel. Admin fee may apply in some cases
